As a client, you are in the driver’s seat of your own treatment plan. Our staff works to help you reach your goals and acquire the tools you will need to maintain long-term recovery.
You’ll find everything you need to reach your goals at The Providence Center, from on-site primary care to support services to connections to resources in the community.
We’re grateful that you’ve chose The Providence Center as your partner on your journey to health. Read more here about what to expect when you first come to The Providence Center.
For first appointments, call 401-276-4020. Our admissions specialists are available Monday through Friday, 8:00 a.m. to 4:00 p.m. If you have an emergency mental health or substance abuse situation, please call 911 or visit a hospital emergency department.
When you call for a first appointment, you will speak to an admissions specialist who will will ask questions to gather information that will help us better serve you:
An intake specialist will then schedule an appointment for you with our Access Center for an assessment. Your initial assessment will be conducted by a licensed clinician who will determine an appropriate placement for you. You will be given an appointment and provided with information about the program and services you will be receiving.
If you are 17 years old or younger, your parent or legal guardian will need to call for an appointment for an initial assessment with Child and Family Services.
Important message about inquiries:
If you would like to contact The Providence Center, please understand that we are unable to provide clinical advice, referrals or appointments over this web site. We will make every effort to route your message to the proper department or provide a response within two business days. Please understand that we are responsible to follow all state and federal confidentiality laws and therefore require individual authorization to discuss treatment of persons we serve.
We accept the following insurances. Please call 401-276-4020 for information on the services covered by each plan.
The Providence Center partners with The Law Firm of Marasco & Nesselbush, New England’s trusted Social Security disability law firm, to help our clients who qualify obtain the disability benefits they need and deserve.
Services provided by Marasco & Nesselbush through The Providence Center’s Disability Clinic include:
Representatives from The Law Firm of Marasco & Nesselbush, LLP, meet with Providence Center clients through the Disability Clinic. Consultations may take place at both the Providence Center’s 530 North Main Street location and the Crisis Stabilization Unit. Case managers, clinicians or psychiatrists may call Marasco & Nesselbush at 401-274-7400 to schedule an appointment for their clients.
It’s important to know where to go for more information or support in our community. The Providence Center has strong partnerships with many local organizations that provide additional services to help you and your family live well.
The Providence Center Mission
To help adults and children affected by psychiatric illnesses, emotional problems, and addictions by providing treatment and supportive services within a community setting.
The Providence Center Vision
A behavioral health care system in which every individual who needs care will receive the broadest possible array of services, so that his or her unique needs are met.
Client Rights and Responsibilities Agreement
You have certain important rights guaranteed to you as a client of The Providence Center which we want you and/or your parents or guardian to know, understand, and exercise. These rights include:
Confidentiality and Privacy
Treatment with Dignity
Service by Qualified Staff
Information about Treatment and Medications
The right to call The Providence Center’s Emergency Services at (401) 274-7111 should I experience an acute psychiatric emergency.
Participation in Your Treatment Plan
Your responsibilities as a client are to:
You, your family, legal guardian, or advocate have the right to initiate a complaint or grievance if you feel that an agency policy, procedure, or action has infringed upon your rights.
Concern and Complaints Procedure
In the event that you are dissatisfied with any aspect of your treatment or care, you have a right to initiate a complaint by contacting the staff person responsible for your care or by contacting the human rights officer at the facility where you receive care. If you are uncomfortable making a complaint or need assistance with the process, you will be offered a copy of the Concern and Complaint Resolution Procedure or you can make a verbal or written request for a copy from a Providence Center staff member. The staff member providing assistance will make every attempt to resolve the concern.
When it cannot be resolved at this level, it will be considered a formal complaint, and you will be offered assistance in writing and submitting the complaint to the human rights officer and acquiring an advocate, if you prefer. The complaint will be logged by the human rights officer, and within four (4) business days of making a formal complaint, you will receive a written and verbal confirmation of the officer’s receipt of this complaint.
Within five (5) business days or less of the receipt of the complaint, the human rights officer will make an attempt at early resolution. If the problem is not resolved, the officer will investigate the circumstances surrounding the complaint, including speaking with people who may have information or knowledge of the situation. The investigation will be completed within 15 days or less from the receipt of the complaint.
If the issue is resolved, a report noting the resolution will be forwarded to the designated department or staff person. If the issue is not resolved, you will be informed of your right to appeal.
If you choose to appeal, you will be reminded of your option to choose an advocate and will be offered assistance with this. You may also contact:
Commission of the Accreditation of Rehabilitation Facilities (CARF) CARF International
4891 E. Grant Road
Tucson, AZ 85712, USA
(520) 325-1044 or toll-free (888) 281-6531 voice/TTY
(520) 318-1129 Fax